Return Policy

Last updated: November 5, 2026

Returns and exchanges

Karveen does not accept returns or exchanges for a change of mind, a preference for another color, or a size selected incorrectly. Please check the product details, available options, and size information before ordering.

Damaged, defective, incorrect, or missing items

If your order arrives damaged or defective, contains the wrong item, or is missing an item, email karveenwomanfashionandclothing@gmail.com as soon as reasonably possible. Include your order number, a description of the issue, and clear photos of the item and packaging when relevant. Do not send payment card details or identity documents.

We will review the issue and arrange an appropriate remedy, such as a replacement or refund, according to the circumstances and your applicable consumer rights. Please contact us before sending anything back; we will provide instructions if a return is necessary. We do not charge a restocking fee for an item supplied incorrectly or confirmed to be defective.

Orders that have not arrived

If an order has not arrived within the delivery estimate, or tracking shows delivered but you cannot locate it, contact us with your order number. We will investigate with the fulfillment provider or carrier and work with you on an appropriate resolution. A delivered scan alone does not prevent you from reporting a problem.

Cancellations and address changes

Email us promptly if you need to cancel an order or correct an address. We will check whether fulfillment can still be stopped or changed. We cannot guarantee a change after fulfillment has begun. This does not limit cancellation or refund rights that apply by law, including rights relating to shipping delays.

Refunds

We will notify you of the outcome of a refund request. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Contact us if an approved refund has not appeared.

Your rights and earlier orders

This policy does not exclude rights or remedies required by applicable consumer law. Policy changes do not remove rights or promises that applied when you placed an earlier order.

For support, contact karveenwomanfashionandclothing@gmail.com.